IP Telephony
SOLUTIONS
IP Telephony
Our IP Telephony Solutions deliver advanced communication technologies that integrate voice, video, and messaging over IP networks. Designed to enhance productivity and collaboration, our offerings provide scalable, flexible, and cost-effective communication tools for businesses of all sizes.
Hosted PBX: Cloud-based phone systems that eliminate the need for on-premises equipment, offering flexibility and reduced maintenance.
On-Premises PBX: Traditional IP PBX systems hosted on-site, providing complete control over the telephony environment.
Hybrid PBX Solutions: Combines on-premises and cloud-based systems for businesses seeking the benefits of both approaches.
VoIP Gateways: Devices that connect traditional phone systems with IP networks, enabling VoIP calls without replacing existing infrastructure.
Desk Phones: Wide selection of IP phones from basic models to advanced, feature-rich phones with touchscreen displays.
Softphones: Software-based phones that run on computers, tablets, or smartphones, providing flexibility and mobility.
Conference Phones: High-quality, dedicated devices for conference rooms with advanced audio features like noise reduction and echo cancellation.
Analog Telephone Adapters (ATAs): Devices that allow traditional analog phones to connect to IP networks, extending the life of existing hardware.
Auto Attendant: Automated call routing and menu systems that guide callers to the appropriate departments or extensions.
Call Queuing and Routing: Advanced call distribution options to manage incoming calls efficiently, including skills-based routing.
Call Recording: On-demand or automatic call recording for training, compliance, or quality assurance purposes.
Call Analytics and Reporting: Detailed analytics and reporting tools for monitoring call volumes, response times, and agent performance.
UC Platforms: Integration with platforms like Microsoft Teams, Cisco WebEx, and Zoom for seamless communication across voice, video, messaging, and collaboration tools.
Presence and Instant Messaging: Real-time presence information and instant messaging integrated into the telephony system.
Voicemail to Email: Voicemails are transcribed and sent to email, providing convenience and improved response times.
Collaboration Tools: Integration with document sharing, screen sharing, and virtual meeting tools to enhance team collaboration.
Mobile Apps: Extend IP telephony features to smartphones and tablets, allowing employees to make and receive calls on the go.
Single Number Reach: Feature that rings multiple devices simultaneously (desk phone, mobile, softphone) for seamless connectivity.
Hot Desking: Allows employees to log into any IP phone within the organization, making it their own temporarily.
Welcome to RealTel where innovation and expertise converge across technology, low current systems, physical security, and real estate.
